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Create an AccountAt POP, we strive to ensure the complete satisfaction of our customers. If for any reason you are not fully satisfied with your purchase due to sizing, we offer a fair and transparent return policy to guarantee a smooth and hassle-free shopping experience.
Return Period: We offer a 30-day return period starting from the date the order is received for returns or exchanges.
Return Conditions: Returned items must be in their original condition, unused, and with all original tags and packaging intact. We do not accept returns for items that show signs of wear, washing, or accidental damage. Sale items are subject to additional restrictions and may not be eligible for return or exchange.
Return Process:
Contact our customer service team within the return period to request a return authorization.
Once the return request is approved, you will receive instructions on how to proceed with shipping the returned item.
After the returned item is received and inspected, we will process your refund or exchange within a reasonable timeframe.
Shipping Costs: Original shipping costs are non-refundable unless the return is the result of an error by POP or a defective item.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer service team as soon as possible so we can resolve the issue quickly and efficiently.
Contact:
If you have any questions about our return policy or need additional assistance, please feel free to contact our customer service team at help@popkids.com.co or by phone at +57 316 765 8237.
At POP, your satisfaction is our top priority. We appreciate your trust in us and are here to assist you at any time throughout your shopping experience.
